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SupportTicket

idstringrequired

Identifiant numérique de la demande.

Example: 42
numberstringrequired
Example: 31004
subjectstringrequired

Possible values: <= 200 characters

categorystringrequired

Possible values: [technical, incident, billing, account]

resourcestring

Ressource concernée (facultatif).

tenantstringrequired
statusstringrequired

Possible values: [new, in_progress, waiting_on_you, resolved, closed]

lastActivityAtstring<date-time>required
unreadbooleanrequired

Un message de l'équipe est postérieur à votre dernière lecture.

severitystring

Pour un incident seulement.

Possible values: [low, medium, high, critical]

createdAtstring<date-time>required
resolvedAtstring<date-time>
reopenUntilstring<date-time>

Jusqu'à cette date, la demande résolue peut être rouverte (7 jours).

access objectrequired
statestringrequired

Possible values: [none, active]

grantedBystring
sincestring<date-time>
journalobject[]required
participants object[]required
  • Array [
    • namestringrequired

    Nom ; prénom seul pour un membre de l'équipe.

    rolestringrequired

    Possible values: [customer, team]

  • ]
    • thread object[]required
  • Array [
    • oneOf
    kindstringrequired

    Possible values: [message]

    idstringrequired
    author objectrequired
    namestringrequired

    Nom ; prénom seul pour un membre de l'équipe.

    rolestringrequired

    Possible values: [customer, team]

    bodystringrequired

    Texte brut (jamais de HTML).

    viaEmailbooleanrequired
    createdAtstring<date-time>required
    attachments object[]required
  • Array [
    • idstringrequired
    filenamestringrequired
    sizeintegerrequired
    contentTypestringrequired
  • ]
  • ]
    • SupportTicket
    {
      "id": "42",
      "number": "31004",
      "subject": "string",
      "category": "technical",
      "resource": "string",
      "tenant": "string",
      "status": "new",
      "lastActivityAt": "2024-07-29T15:51:28.071Z",
      "unread": true,
      "severity": "low",
      "createdAt": "2024-07-29T15:51:28.071Z",
      "resolvedAt": "2024-07-29T15:51:28.071Z",
      "reopenUntil": "2024-07-29T15:51:28.071Z",
      "access": {
        "state": "none",
        "grantedBy": "string",
        "since": "2024-07-29T15:51:28.071Z",
        "journal": [
          {}
        ]
      },
      "participants": [
        {
          "name": "string",
          "role": "customer"
        }
      ],
      "thread": [
        {
          "kind": "message",
          "id": "string",
          "author": {
            "name": "string",
            "role": "customer"
          },
          "body": "string",
          "viaEmail": true,
          "createdAt": "2024-07-29T15:51:28.071Z",
          "attachments": [
            {
              "id": "string",
              "filename": "string",
              "size": 0,
              "contentType": "string"
            }
          ]
        },
        {
          "kind": "event",
          "type": "status",
          "value": "string",
          "by": "string",
          "at": "2024-07-29T15:51:28.071Z"
        }
      ]
    }